BMC Positioned as a Leader in the Gartner Magic Quadrant for IT Service Support Management for Third Consecutive Year

Mumbai, India – August 31, 2016 – BMC, the global leader in IT solutions for the digital enterprise, today announced that Gartner Inc. has positioned BMC as a Leader for the third consecutive year in the August 24, 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM).1 BMC is positioned the furthest for Completeness of Vision in the Leaders quadrant.

The full Gartner 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM) report can be downloaded here http://www.bmc.com/forms/ITSM-Remedy-GartnerMQ-Q2FY17-PR.html.

“We’re thrilled to be recognized by Gartner in the Leaders quadrant for the third consecutive year, again for being positioned the furthest completeness for vision,” said Robin Purohit, group president, Enterprise Solutions Organization at BMC. “This report validates why more customers are choosing BMC’s Remedy 9 as a smart, beautiful, and powerful service management platform as a foundation for their digital transformation.”

In addition, Gartner released its Critical Capabilities for IT Service Support Management Tools, 2016.2 BMC’s Remedy received the highest product scores in four of the five use cases for ITSSM Tools in the Critical Capabilities, including Intermediate-Maturity I&O, High Maturity I&O, Basic Digital Workplace ITSSM, and Advanced Digital Workplace ITTSM.

To learn more about BMC’s ITSM solutions visit http://www.bmc.com/it-solutions/it-service-management.html.

1 Gartner, “Magic Quadrant for IT Service Support Management Tools,” by Chris Matchett, Katherine Lord and Rich Doheny, August 24, 2016

2 Gartner, “Critical Capabilities for IT Service Support Management Tools,” by Chris Matchett and Katherine Lord, August 24, 2016

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About the Magic Quadrant

The “Magic Quadrant for ITSSM” evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor’s strengths and weaknesses.

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